Frequently Asked Questions
Everything you need to know about your hair journey with 1 Hair Stop.
What is the quality of the hair used in your products?
We use 100% Remy human hair for all our extensions and toppers, ensuring a natural look and feel that can be heat-styled and colored just like your own hair.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-12 business days depending on the location.
Can I return or exchange my hair extensions?
Yes, we offer a 7-day return and exchange policy provided the security seal is intact and the product has not been worn or tampered with.
How do I choose the right shade for my hair?
We offer a free color matching service. Simply upload a photo of your hair in natural sunlight to our 'Color Match' page, and our experts will recommend the perfect shade.
How long do 1 Hair Stop extensions last?
With proper care and maintenance, our clip-in extensions can last over a year, while semi-permanent options typically last 6 to 9 months depending on usage.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer interest-free installment plans through select buy-now-pay-later providers at checkout.